Hotel Solutions Partnership - Meet our team of consultants

The Hotel Solutions Partnership is a well-established and successful company, specialising in providing professional hotel consultancy, expert knowledge and practical support to businesses in the international hotel and hospitality industry.

The team of hotel consultants available to you and their profiles are set out below. If you would like to contact a consultant, please click on his/her name to send an e-mail.

Principal

Ian Graham designs and delivers solutions to address strategy, finance, branding and other aspects of hotel companies' processes. He has 35 years' industry experience including international executive experience with Sheraton and Bass. Ian is a chartered accountant and is a graduate of the hotel school at University of Surrey.

Associates

Ann Adenius develops and implements sales, marketing and distribution solutions and programmes. She assists condo hotels, fractional/residence clubs, resorts, boutique hotels and resort villas across the world. Ann is a true international executive with more than 20 years' experience, gained with the world's leading blue-chip companies to small independent organisations.

Chris Barlow specialises in turning around failing hotels by immersing himself in the problems, identifying available solutions, agreeing strategy and implementing the necessary agreed changes. With more than 20 years' experience and a proven track record, Chris is an expert in HR matters, marketing, finance, control systems, refurbishments and building development.

Doreen Boulding undertakes due diligence audits of hotel sales, marketing and e-distribution processes at times of change of ownership; ensures hotel marketing collateral is fit-for-purpose and creates sales action plans; conducts departmental audits and reviews operational practices. Doreen has 28 years' experience in the international hotel and hospitality industry, including 15 years as a general manager.

Larry Bowman designs people-centred solutions to achieve hotel clients' goals. He has 30 years international experience in the hotel industry including executive positions with Sheraton and the Glion Group. A Surrey University graduate with a Henley MBA, Larry is a fellow of the HCIMA and a member of the Chartered Institute of Personnel & Development.

Frank Coan has held senior marketing positions in the UK and international hotel industry, including at board level. He and his colleague Alastair Stevenson work together, specialising in market feasibility projects and hotel development/investment appraisals supported by detailed revenue modelling, as well as marketing planning and strategy.

Katrina Craig offers end-to-end hotel and resort project direction. She co-ordinates the hotel and resort development process from initial concept through to market launch. Katrina has over 15 years' experience in both property development and hotel chain management. She is a graduate of the Wharton School of Business and INSEAD.

Carl Donnelly specialises in strategic reviews, corporate turnarounds, tourism strategies and infrastructures, and global distribution typically working for regional development agencies or private equity / corporate finance clients. He has consultancy experience in Europe and the Middle East. He was a founding director and plc board member of Jarvis Hotels.

Doug Fiedler provides advice in building quality, customer satisfaction and ROI for all aspects of food and beverage operations. Expert at issue identification and resolution, Doug brings 20 years' international experience to F&B challenges. He held executive positions with Marriott International and Avendra after graduating from Michigan State University.

Peter Fitzgerald advises on all areas of sales, marketing, distribution, global distribution systems, hotel representation, online channel management, central reservation systems, property management systems and e-commerce. Peter has 20 years' experience in the hotel and travel industry having held senior positions with Utell, Pegasus Solutions and VIP Corporation (now Synxis).

Daphne Hampson helps clients achieve improved business results through process efficiency gains, operational procedures and standards setting, as well as sustainability issues. She has held executive positions with Intrawest, Starwood, Delta, Fairmont Four Seasons. She holds degrees from Glion (Switzerland) and McGill University (Montreal) and is a CHA professional.

Rosemary Jackson helps leaders - CEOs, directors and others - use their particular strengths and skills more deliberately to fulfil their unique role and responsibility to lead. She trained with Tavistock Institute and is a Fellow of the Centre for Leadership Studies at the University of Exeter.

Ewa Kossakowska improves the sales and marketing processes in existing hotels, as well as delivering market research for planned hotels. She has 25 years' experience in the hotel, on-line tourism and car rental businesses. Ewa graduated in economics and tourism from what is nowadays the Warsaw School of Economics.

Ibrahim Koura provides consultancy services based on 40 years' experience with ITT Sheraton, Rezidor, Almullah Group and others in financial, asset and general management, and business development. He also has in-depth experience of pre-opening and provides expert witness services. Based in Brussels, he is a graduate of University in Cairo.

Duncan MacArthur undertakes operational reviews in the hotel, condo-resort and leisure sectors. His comprehensive involvement enables him to offer a menu of tailor-made solutions and services concentrating on both the operational and people aspects of the business. Duncan has over 30 years' experience in the international hospitality and hotel industry.

Miguel Ruano provides advise on project development strategy and project conceptualisation; master planning and architectural design; design, project and construction management; integrated resorts and shared ownership (timeshare, fractional, private residence, & condo-hotels). Educated at Harvard, M.I.T. and Barcelona, he is a registered architect & planner with 20 years' international hospitality experience.

Alastair Stevenson has held senior marketing positions in the UK and international hotel industry, including at board level. He and his colleague Frank Coan work together, specialising in market feasibility projects and hotel development/investment appraisals supported by detailed revenue modelling, as well as marketing planning and strategy.

Douglas Wignall drafts and negotiates international hotel management contracts and franchise agreements. His work includes advising clients on legal issues arising from hotel operations. With more than 25 years' experience, Douglas is expert in advising clients on operator selection and the commercial terms of hotel management agreements.

Mike Wrigley has 30 years' international hospitality industry experience in management, finance and IT. He graduated from hotel school and, for the last 15 years, he has provided hotel consulting solutions across a wide range of technology issues. Assignments include system research, start-ups, IT strategies, new-build infrastructures and project turnarounds.

Professional support

Mary Sayer advises on all aspects of communication. She undertakes: web site reviews; accessibility testing; editing/creating content; designing navigation; editing/writing copy for marketing collateral (e.g. brochures, reports, presentations). Her 40-year career includes 15 years with BT ensuring senior executives communicated effectively with their employees.